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2016 Utility Benchmark Report: Customer Self-Service

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Self-service is a growing need across water utilities that are under pressure to improve customer satisfaction while keeping costs under control. To better understand the challenges faced by utilities to increase levels of customer satisfaction, WaterSmart conducted a survey designed to identify the top customer service complaints and the extent to which water utilities employ online self-service tools to address customer questions and concerns. Download this report for insights and findings from the survey results.