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Natural Language Processing: Improving Water Utility Stakeholder Engagement


In an ongoing effort to help utilities better understand and leverage emerging technologies, WaterSmart has published a new white paper on how utilities can improve stakeholder engagement with Natural Language Processing (NLP). In this paper you learn about:

• The emergence of NLP and how it can be applied to water utility operations
• How Sentiment Analysis and Topic Recognition yield deep insights into customer behavior
• Practical take-aways for water utility managers to improve customer satisfaction

We believe that Natural Language Processing tools will fundamentally change how water utilities serve and engage with their customers over the next five years. What will emerge is a more responsive industry better able to work with its customers, regulators, and other stakeholders to continue to address the significant financial and operational challenges on the horizon.