Effective engagement means meeting water customers where they are, on any device, at any time. WaterSmart’s inclusive platform provides your customers a consistent experience on mobile, tablet, laptop, and desktop, with a focus on your utility’s brand.

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MOBILE capabilities

Key Features
  • Detailed money-saving recommendations
  • Seasonal and water-use disaggregation charts
  • Comparative WaterScore
  • Household survey
  • Shareable water-saving pledges for Twitter and Facebook
AMI-enbabled utilities also benefit from:
  • Real-time consumption charts
  • Leak alerts via text message

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DEVICE agnostic

It doesn’t matter if you’re on iPhone, Android, Windows, or any other system. Our Customer Portal is responsive and designed to provide current account information and interactive alerting capabilities regardless of your device or platform.

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Utility Branded

All WaterSmart solutions are white-labeled. This allows satisfaction and engagement benefits to accrue directly to our utility partners. Our device-agnostic approach keeps branding and user experience consistent across every customer-facing interface.

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No Download Required

Many modern mobile applications require a download from an app store, which may give vendors access to personal information. Our mobile solutions are browser-based and provide instant access without any confusing or time-consuming downloads.

CONTINUOUSLY UPDATED

WaterSmart’s mobile web application is dynamically updated every time we add new features to our cloud solution. This means residents never need to make a manual update to receive the newest capabilities.

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Opt-out Program Design

WaterSmart’s independently-verified, award-winning behavioral efficiency solutions are predicated on programs run as randomized control trials (RCT). Our device-agnostic solutions allow us to maintain random customer segments, and thus deliver rigorously quantified engagement and savings results. This scientific approach is an important part of what makes our programs so successful.

WaterSmart Software
 
WaterSmart Software
More than 30% of users access our customer portal through their mobile device, and those numbers continue to grow.