Your data is safe with us

With WaterSmart, your data is securely hosted in the Rackspace Cloud. Our application servers are protected by state-of-the-art building access controls, video surveillance and 24×7 on-site security. Rackspace’s facilities and security procedures are regularly subject to independent 3rd party reviews and certifications.
security seal

HIGH AVAILABILITY

WaterSmart creates daily backups of your data, and we regularly validate our documented restore and failover procedures. As a Rackspace customer, our servers are connected to multiple high-performance networks, uninterruptible power supplies, backup diesel generators, fire-safety systems, and a full time operations staff to take care of any hardware problems.

We employ the strictest industry standards to ensure data protection

SECURE AUTHORIZATION & AUTHENTICATION

WaterSmart supports SSL-encryption, uses best-practice password cipher policies, and maintains portal access logs to maximize your customers’ online security. Our Utility Analytics Dashboard employs role-based authentication to provide variable levels of access to administrators in your organization. Monitor access through our engagement reports, or export the data to the reporting platform of your choice.

DATA SEPARATION

WaterSmart provisions each utility customer with its own private database instance and FTP space, eliminating the possibility of data corruption, entanglement, or privacy breach caused by data source co-mingling. Your utility and customer data is never available or visible to any other utility or their customers.

ACCESS CONTROL

WaterSmart’s servers and your data are only accessible via SSH public/private key-pair authentication. Each key-pair is individually assigned to a WaterSmart employee to ensure safe provisioning and access control procedures. In addition, each WaterSmart staff member is required to sign a non-disclosure and confidentiality agreement prior to employment.

PRIVACY & TRUST

WaterSmart faithfully adheres to our publicly posted Privacy Policy. We do not share personally-identifiable customer information with anyone without your prior authorization, period. We believe in providing transparency with our partners. We pledge to notify our customers when problems arise, and to work with with them to solve problems for the long term.