April 14, 2020 |
Times have changed and current customer expectations established by other industries are pushing water utilities to re-evaluate their customers’ experience. Providing a one-stop shop for customers to view and track water consumption, and take additional self-service actions is quickly becoming table stakes for water utilities of all sizes. Bluefield Research predicts a 17.1% compound annual growth rate for investment in customer engagement software platforms in the coming years. As utilities consider deploying said solution, a myriad of team members from varying departments will likely want specific features or functionalities included with the project. Before long, the list of requirements can begin to feel overwhelmingly long and incredibly unique to the utility’s particular needs. … see more
March 16, 2020 |
Presently, we are in an unprecedented time and each day we are exposed to new information related to the COVID-19 virus. The confusion and uncertainty surrounding the disease can certainly be unsettling. First and foremost, our thoughts are with those around the world who’ve been impacted by the virus. We are hoping for safety and health for all. Thus far, the COVID-19 virus has not been detected in drinking water. It is our understanding that standard water treatment methods used for filtering and disinfecting water, such as those in most municipal drinking water systems, should remove or inactivate pathogens causing COVID-19.
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December 31, 2019 |
A decade is long period of time, yet it also seems to pass in the blink of an eye. As 2020 quickly approaches and the current decade comes to a close, WaterSmart simultaneously celebrated ten years in business. WaterSmart was founded in November of 2009 as the first company in the United States to help water utilities use data analytics and behavioral science to improve water use efficiency and better serve and engage customers. 10 years later, we have worked with scores of utility staff, surveyed hundreds of thousands of end-use customers, attended thousands of conferences, and deployed a continuous stream of new product capabilities. What has come from all that are some fairly fascinating metrics and entertaining stories.
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September 25, 2019 |
WaterSmart’s platform continues to evolve. Previously expanding from water-use efficiency tools to a broader set of customer engagement systems. Now, WaterSmart has expanded to a more comprehensive approach to supporting utility operations with automated solutions that help utility staff get more done in less time. Below are some highlights of how WaterSmart’s Fall 2019 Release streamlines utility operations.
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August 13, 2019 |
Our lives run on water. It is hard to imagine a day without a steady flow and luckily, in America it is rare we have to consider the possibility. For that security, we must be thankful for the hard-working water utility professionals that spend their days ensuring we have continued access to safe and reliable drinking water. These professionals play a vital role in protecting public health. And for this reason, maintaining a consistent and reliable workforce is incredibly crucial. Thus, a substantial wave of impending retirements in an industry facing recruiting challenges should be cause for concern.
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January 03, 2019 |
October 11, 2018 |
August 28, 2018 |
By Ali Barsamian
June 12, 2018 |
By Ali Barsamian
Bill shock. We’ve all experienced it. You receive a bill and let out a curse when you see that the amount due is WAY higher than expected. Research has found that “a high bill is something that 40% of customers reported experiencing during the past 12 months and a full 72% of those customers admitted was a source of anxiety”. Through user testing and research, WaterSmart has found 3 essential approaches to decrease anxiety and increase customer satisfaction:
- Present the right information at the right time
- Allow customers opportunities to explore
- Empower users with a strong foundation of data.
Balancing information overload for Goldilocks
In a 2015 study, OPower found that “between 30 and 50 percent of calls are about billing.” WaterSmart strives to decrease the volume of bill related calls with the introduction of our first-of-its-kind Bill Explainer solution. The interactive wizard proactively encourages customers to … see more
March 20, 2018 |
By Ali Barsamian
[bctt tweet=”More than 10% of households have leaks that waste at least 90 gallons per day!” username=”getwatersmart”]
Water damage happens for a variety of reasons and some of these causes are unavoidable. Catastrophic weather events that lead to floods or broken pipes and leaky roofs
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