Another version of this article appears in CS Week Newsline, Summer 2021 Edition Where is your utility in its technology journey? Every utility out th...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
Another version of this article appears in CS Week Newsline, Winter 2020 Edition.
These days, it’s rare to find a business of any size and in any industry that isn’t considering what analytics and business intelligence can do for th...
Another version of this article appears in TMG's What's Next Magazine
Vertex has been faithfully serving the utility industry since 1996 with a goal to provide affordable, world-class customer experience solutions to uti...
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
Times have changed and current customer expectations established by other industries are pushing water utilities to re-evaluate their customers’ exper...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our survival...
Customer Information Systems (CIS) are the central nervous system for the customer management business within a utility. They are deeply integrated an...
No one looks forward to cutting-off their customers’ utility connections. Afterall, customers are not just ratepayers. They’re also neighbors and, mor...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices were c...
Some say everything’s bigger in Texas and that rings true for growing challenges to future affordability and availability of water supplies. There are...
While Marilyn Monroe was focused on diamonds sixty years ago, the most coveted asset for utilities of the future has to be data. These days, it's rare...
In May, we proudly announced we had completed the acquisition of WaterSmart Software. The addition of WaterSmart supports VertexOne's ongoing strategy...