Now, David manages the average 35 weekly customer conversations that come in through our Utility Dashboard chat feature. Utility staff are encouraged to use this chat feature to ask questions when they are seeking a more high-level response or are struggling with a customer’s data. “Working with our utility partners on a daily basis has been awesome. Helping to guide utilities to solutions for their problems is very rewarding especially when you’re able to get through a particularly tough issue and provide them with an ‘aha’ moment,” remarks David.
What’s the most common inquiry our customer support team faces? Our most common questions deal with leaks and understanding the logic behind why a customer did or did not receive and alert and why the consumption data may look a certain way. “These conversations have led to important bug fixes and a new perspective on how we can better assist our utility partners in investigating their data,” says David. The conversations we have with utility partners support WaterSmart’s dedication to continually iterate and improve upon our solutions.
Outside of solving customer problems, David is a sports fanatic. He proudly supports his alma mater, the University of North Carolina at Chapel Hill, where he spent his time on the competitive dive team. Now, you can find David cheering on the Tar Heels in any sport. He is also well known amongst his colleagues for being an exercise junky, often putting others to shame in the gym.
Favorite type of music?
“Surprisingly, its football not diving!.”
Any hidden talents?
“I’ve got some skills at throwing ceramics on the wheel. I particularly love it for the calming and meditative effect it has.”