AWWA Sustainable Water Management 2018

WaterSmart Involvement: Speaking This session will revolutionize a utility manager’s mindset about mundane and hostile touch points with customers. Learn from experts on customer engagement about how utility managers can leverage these key Watershed moments into meaningful experiences that improve customer satisfaction and reduce service costs. See how utilities can better manage relationships with customers through WaterSmart’s customer life cycle platform. WaterSmart uses data analytics, personalized water use information, billing history, irrigation patterns, and other information to empower utilities with the ability to capitalize on each WaterShed Moment.