WaterSide Chat: Crisis Communication and Business Continuity

May 19, 2020
11:00 am - 12:00 pm PST


Vice President and General Manager,
Global Water Resources


Operatios Manager,
Indian Wells Valley Water District


Senior Reporter,
Circle of Blue

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As workforces transition to working remotely and/or less. It's become even more important for utilities to stay connected with their customers digitally. But how can an industry historically known as a "silent provider" swiftly transition to a new digital approach, especially during times of emergencies? In this webinar, we will be joined by experts to discuss crisis communication strategies and best practices for minimizing business disruptions for water utilities.


Brett Walton writes about agriculture, energy, infrastructure, and the politics and economics of water in the United States. He also writes the Federal Water Tap, Circle of Blue’s weekly digest of U.S. government water news. He is the winner of two Society of Environmental Journalists reporting awards, one of the top honors in American environmental journalism: first place for explanatory reporting for a series on septic system pollution in the United States (2016) and third place for beat reporting in a small market (2014).

Jon Corwin has served as Global Water’s Vice President and General Manager since September 2017. He previously held roles as the Maricopa-Casa Grande Regional Manager and the Operations Program Manager. Mr. Corwin joined Global Water in 2011 after serving eight years as a Civil Engineering Officer in the United States Air Force where his primary duties included managing infrastructure construction and maintenance at multiple Air Force bases. While in the Air Force, he served in a variety of capacities; including, civil construction, base utility engineer, maintenance engineer, and emergency manager in both stateside and deployed locations. Mr. Corwin holds a degree in Civil Engineering from the United States Air Force Academy, with an emphasis in structural engineering. He also holds a Master of Business Administration from Arizona State University’s W.P. Carey School of Business.

Jason Lillion has worked in the water industry in almost every aspect for more than 20 years. He has served the Indian Wells Valley Water District as a Customer Service Representative, Maintenance Operator, Assistant Operations Manager and now, for the last 8 years as Operations Manager. During this time he has led the charge in embracing technology to better serve the District and its customers, managed the District's recovery after a 6.4 and 7.1 magnitude earthquakes rocked the town of Ridgecrest in less than 36 hours. Today, Jason also manages the district's response to COVID-19.