WaterSide Chat: Managing Successful Project Implementations

(If you are having problems registering on this page, please try this link instead)

Building a business case for a large scale project can often feel like the biggest burden. But how can you ensure once you've made the investment that your project continues to go off without a hitch? As utilities embrace new technologies and begin to implement new systems in their operations, they need to understand what will be required of them to get the job done right and what processes they can put in place to protect against increased costs or extended timelines. In this WaterSide Chat we will hear from an experienced project management consultant discussing industry best practices for managing system upgrades such as installing AMI or making a change to your utility's CIS system. Additionally, we will be joined by a utility Customer Service professional to share her experiences overseeing project implementations including what went well and where improvements could have been made.

Nicole Naassan has over 25 years of experience in the energy sector and specializes in project management and customer back office systems deployment and integration. Nicole has been the lead on feasibility studies, procurement activities, and program management for multiple clients as they deploy Smart Meter/AMI and other related technologies. Prior to joining UtiliWorks, Nicole was the Operations Director for Constellation New Energy where she managed operations and billing supporting over $1 billion in revenues annually. She managed numerous projects including business critical software system installations and upgrades, business process improvement and automation.

Jessica Henderson is a Customer Service Specialist with the South Tahoe Public Utility District. Jessica began working in the field with meters over 10 years ago and has since moved her way up to now oversee and administer South Tahoe Public Utility District’s AMI and WaterSmart systems.