WaterSide Chat: Rethinking Utility Customer Care

March 29, 2016
11:00 am - 12:00 pm PST


Managing Principal,
Smart Customer Insights, LLC
. Today's always-connected, always-on consumers demand much more from companies. It's time to rethink utility customer care and harness the tremendous opportunities these connected technologies present to engage the new-utility consumer and create high-value relationships. During this upcoming WaterSide Chat, Todd Arnold, author of “Rethinking Utility Customer Care,” will address utility customer service and the transformation of the customer experience caused by the always-connected, always-on consumer. Todd is Managing Principal of Smart Customer Insights, LLC and is a utility industry veteran with over 40 years experience. Register for this WaterSide Chat and hear Todd’s insights on “Rethinking Utility Customer Care”, important analysis into how digital connectivity is disrupting customer service models, and creative solutions required to remain current.