WaterSide Chat: Winning at Customer Service

August 7, 2018
11:00 am - 12:00 pm PST


Practice Lead, Utility,
J.D. Power


Customer Service Manager,
Miami-Dade Water & Sewer Department

(If you are having problems registering on this page, please try this link instead)

In this WaterSide Chat we will be joined by Dr. Andrew Heath, the Practice Lead for Utilities at J.D. Power and Jason Mena, Customer Service Manager for Miami-Dade Water & Sewer Department to discuss J.D. Power's 2018 Water Utility Residential Customer Satisfaction Study. Andrew will be sharing insights into how the study is run and key findings from 2018 as well as opportunities for improvement across the industry. Jason will share how his top scoring utility approaches customer service and best practices for success. 

We hope you can join the conversation on Tuesday, August 7th!