The future of digital water technology is here

Earlier this year I made the case that digital water technology adoption would provide real-time water data (quantity and quality) and actionable information to stakeholders. Companies such as WaterSmart are providing utilities and customers with water use data.

City of Bend launches water use tool

The city of Bend is rolling out a new tool to help water customers learn where their water is going and alert you to possible leaks. Check it out at https://bendoregon.watersmart.com/index.php/welcome.

The Utility Built For A Millennial

As millennials become the largest living adult generation, utilities must understand how they think and what they expect from customer service, particularly as they face critical infrastructure investments which often necessitate publicly approved rate increases.