The city of Dubuque has improved its online payment system. Utility bill payments can now be made through WaterSmart which is a dashboard that allows customers to manage and monitor water usage and make payments to the city.
“Have you ever wondered how you can save money on your water bill?”
So begins, in a perky female voice, the 1-minute video overview of the new WaterSmart online tool being offered by the Valley of the Moon Water District.
Along with the new meters, most of which were in place by June, the city provides the WaterSmart program, which lets resident track their water use, compare current use with previous periods and compare their use with average users in town.
Earlier this year I made the case that digital water technology adoption would provide real-time water data (quantity and quality) and actionable information to stakeholders. Companies such as WaterSmart are providing utilities and customers with water use data.
The city of Bend is rolling out a new tool to help water customers learn where their water is going and alert you to possible leaks. Check it out at https://bendoregon.watersmart.com/index.php/welcome.
As millennials become the largest living adult generation, utilities must understand how they think and what they expect from customer service, particularly as they face critical infrastructure investments which often necessitate publicly approved rate increases.