This article discusses several IoT solutions that enable energy and water conservation, including Pasadena, California’s deployment of WaterSmart Software’s digital and mobile applications to encourage water efficiency amongst residential water consumers.
South Staffs Water is implementing WaterSmart Software to improve water-use efficiency and drive measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.
Whether considering AMR or AMI metering solutions, both technologies offer improved efficiency and accuracy to otherwise manual metering tasks. This article addresses the benefits of AMR and AMI solutions, and explores how Park City’s Water Department integrated its AMI interval data with WaterSmart Software’s customer self-service portal to provide customers real-time leak alerting, usage analysis, and reports with water saving recommendations.
Ed Archuleta, Director of Water Initiatives at University of Texas at El Paso (UTEP) and Advisory Board Member to WaterSmart Software, discusses the future of Texas’ water supplies in the context of large projected economic and population growth, providing a framework for water professionals and community members that ensures available and affordable water supplies into the future.
Social norms are a powerful tool for water utilities that want to persuade consumers to change their behavior. The first substantial research that emerged from the water world on this front resulted from a June 2012 to June 2013 pilot project between 10,000 customers of East Bay Municipal Utilities District in the San Francisco Bay Area and WaterSmart Software. WaterSmart Software sends Home Water Reports, which tell customers how much water they’re using, how it compares to their own past use, as well as how much water similar households and similar efficient households are using. The reports also provide information on how to increase water efficiency, available rebates or other messaging from utilities, proving to be an effective technique for water utilities.
Water agencies and utility companies are increasingly using behavioral science, through reports comparing household water usage to the norm, to push the conservation messages and other targeted communications. This article looks at software analytics and communications tools, including WaterSmart, that incorporate data analytics, targeted communications, and social norms messaging to achieve measurable outcomes that utilities care about it.
In recent years municipalities and utility companies have endeavored to capture, access, and manage data provided by Advanced Metering Infrastructure (AMI). Now they have another challenge, teaching the public the benefits of AMI. This article, featuring WaterSmart’s Jeff Lipton, discusses many advantages utilities and customers gain with AMI including usage monitoring, consumption and cost insights, higher reliability, improved billing accuracy, and better quality of water delivery.
A significant number of utility companies use WaterSmart Software to help customers keep track of their bills and other information about their account. The company has now developed a better online payment processing system, thanks to a partnership with Stripe.