By leveraging an omni-channel, multi-modal Total Customer Engagement platform that provides for push and pull data flows, automated and semi-automated messaging capabilities, and self-service resolution workflows, water utilities will be best situated to take advantage of the many benefits that accrue from higher levels of customer engagement, lower customer service costs, and improved customer satisfaction levels.
Based in San Francisco, WaterSmart Software Inc. specializes in water efficiency and data analysis. It’s the communications software that could work in tandem with Ferguson to record, store and interpret all the data from a new radio-signal water-meter system.
This article provides insights into the many benefits of Advanced Metering Infrastructure (AMI) through speaking with AMI hardware and software providers including Jeff Lipton of WaterSmart Software. AMI offers consumers more choices, such as the option to view their water usage in real-time, providing more information to manage consumption, cost, and other decisions about service and usage. AMI also provides higher reliability, more accurate billing, and better quality of water delivery, while keeping the utilities’ water and electricity costs at reasonable levels. These are amongst the many benefits that the manufacturers, developers, and utilities are educating the public with as they introduce these solutions into the market.
As the Internet-of-Things (IoT) revolution continues to connect everything around us, most cities, urban areas, and developed markets are fast becoming smarter and more connected. Water is the next big thing being impacted by this IoT revolution. This article looks at startups innovating in the water industry. WaterSmart Software, a leader in this space, provides advanced intelligence for water utility managers and residential water customers with SaaS visual analytics, reporting, and customer relationship tools.
This article discusses several IoT solutions that enable energy and water conservation, including Pasadena, California’s deployment of WaterSmart Software’s digital and mobile applications to encourage water efficiency amongst residential water consumers.
South Staffs Water is implementing WaterSmart Software to improve water-use efficiency and drive measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.
Whether considering AMR or AMI metering solutions, both technologies offer improved efficiency and accuracy to otherwise manual metering tasks. This article addresses the benefits of AMR and AMI solutions, and explores how Park City’s Water Department integrated its AMI interval data with WaterSmart Software’s customer self-service portal to provide customers real-time leak alerting, usage analysis, and reports with water saving recommendations.