Platform Helps Utilities Earn Customer Trust, Loyalty

WaterSmart Software, a data analytics and customer engagement platform provider to the water industry, recently announced a new product to provide a better way for utilities to communicate with their customers, improving customer trust. WaterSmart eQuality is a suite of communication tools that takes water quality testing data and puts it into terms that water utility customers can easily understand.

Value of Optimizing Data for Water Management: A WaterSmart Approach

On March 22, World Water Day, there was a US Water Summit focused on clean water, energy, and water efficiency. The Planning Report spoke with Robin Gilthorpe, CEO of WaterSmart Software, one of the participating companies. WaterSmart Software seeks to improve water-use and operational efficiency for municipal and investor-owned water utilities globally, optimizing data for water management.

6 Cleantech Startups Making Waves in Hawaii

Energy Excelerator launched in January 2013 with a mission to help startups solve the world’s energy challenges. That mission is now well underway with a third cohort of companies working its way through the Hawaii-based incubator’s program. This article takes a look at six of this year’s cleantech startups — Pono Home, WaterSmart, T-REX, SheerWind, Edisun and Carbon Lighthouse.

Why We Should Stop Calling California’s Water Shortage a Drought

WaterSmart Software’s Robin Gilthorpe participated in the recent Fortune Brainstorm E Conference. The conference was a collaboration of CEOs, senior executives, investors, policy makers, environmentalists, and thought leaders operating at the forefront of the convergence of technology, energy and sustainability. Of note, strategic water management was a key topic given California’s water shortage, which is now being viewed as the new normal as opposed to a drought spell.

The Future Is Here — Just Add Utility

Water utilities are responsible for one thing above all: supplying safe drinking water to their populations on a daily basis. In light of the recent public health crisis in Flint, MI, utilities have never been under more pressure from the public to perform this service. This article addresses strategies, management approaches, and new technologies water utilities must be prioritizing in order to innovate and evolve to meet future generations’ water needs.

Water Plan Makes Waves at Fort Worth Conference

At the 2016 Texas Water Conference, public and private sector leaders convened to discuss key issues around aging infrastructure and water supply challenges. The focus was on the 2017 Texas State Water Plan, adopted every five years, outlining ways to address future water needs and ways to fund those initiatives. Among the participants, Dominique Gomez, Director of Operations with WaterSmart Software, explained WaterSmart’s approach to improve these issues, “What we hope to do is two things: help utilities understand their customer and help to engage their customers.”

The Next Generation of Data-Driven Demand Management: Long-Range Planning for Revenue Stability

The application of data analytics in demand management, integrated with financial and infrastructure planning, embodies an emerging vision for water utility executives. From this new perspective, utility managers can engage all stakeholders, increase transparency and governance, achieve greater financial forecasting and control, and realize direct avoided costs, while creating data-driven justifications for new projects. Ultimately, data rich tools for demand reduction and control offer an economically viable and effective way to reach out to individual households and build a partnership with customers that yields greater consumption management through information technologies, data insights, and behavioral science that communicates the true value of water.

Working With Customers To Reduce Water Usage During California Drought

This article explores how California’s utilities are encouraging customers to reduce water use and achieve state mandated reduction goals. California American Water implemented an aggressive drought communications plan, partnering with WaterSmart Software, to encourage its customers to reduce water use during the drought by helping them understand how they use water and where they can reduce water use. Read on for the further details of the tactics and results to date.