This podcast features WaterSmart CEO, Robin Gilthorpe. He discusses his role leading the WaterSmart team to help utilities and customers improve water-use, operations, and customer engagement.
Water utilities are responsible for one thing above all: supplying safe drinking water to their populations on a daily basis. In light of the recent public health crisis in Flint, MI, utilities have never been under more pressure from the public to perform this service. This article addresses strategies, management approaches, and new technologies water utilities must be prioritizing in order to innovate and evolve to meet future generations’ water needs.
At the 2016 Texas Water Conference, public and private sector leaders convened to discuss key issues around aging infrastructure and water supply challenges. The focus was on the 2017 Texas State Water Plan, adopted every five years, outlining ways to address future water needs and ways to fund those initiatives. Among the participants, Dominique Gomez, Director of Operations with WaterSmart Software, explained WaterSmart’s approach to improve these issues, “What we hope to do is two things: help utilities understand their customer and help to engage their customers.”
The application of data analytics in demand management, integrated with financial and infrastructure planning, embodies an emerging vision for water utility executives. From this new perspective, utility managers can engage all stakeholders, increase transparency and governance, achieve greater financial forecasting and control, and realize direct avoided costs, while creating data-driven justifications for new projects. Ultimately, data rich tools for demand reduction and control offer an economically viable and effective way to reach out to individual households and build a partnership with customers that yields greater consumption management through information technologies, data insights, and behavioral science that communicates the true value of water.
This article explores how California’s utilities are encouraging customers to reduce water use and achieve state mandated reduction goals. California American Water implemented an aggressive drought communications plan, partnering with WaterSmart Software, to encourage its customers to reduce water use during the drought by helping them understand how they use water and where they can reduce water use. Read on for the further details of the tactics and results to date.
WaterSmart eQuality software helps customers locate key information about their water quality in addition to serving as an important channel for utilities to communicate the ongoing value of water utility investments in providing a safe and reliable water supply.
WaterSmart Software has launched a suite of communication and segmentation tools to help water utilities better communicate drinking water quality to their customers. WaterSmart eQuality is designed to make drinking water quality easily understandable to all residents, with a focus on building trust with disadvantaged communities that are often most affected by public health issues related to water quality.
WaterSmart, a provider of Water Utility software, has released a new solution specifically designed to help citizens understand their water quality. The company hopes the technology will be used by water utilities that serve disadvantaged communities to improve communication and notification about water quality issues.
On the United Nations’ World Water Day on Tuesday, over 150 companies and NGOs announced new initiatives towards enhancing water quality, conservation and management at the White House Water Summit. WaterSmart Software, in attendance, offers data analytics software to inform customers on water usage and potential leaks. Further, WaterSmart Software announced Tuesday that they are adding eQuality software that lets utilities communicate water quality information to customers. Learn more about the initiatives and investments named this week.