Industry Insight: Communicating With Customers

As the Flint, Michigan water crisis continues, the relationship between water utilities and their customers has been thrust into the national spotlight. W&WD Associate Editor Sara Samovalov spoke with Robin Gilthorpe, CEO of WaterSmart, about how utilities can ensure that customers are properly informed and educated about their water.

AMI Hits Utah City With New Headaches

Jason Christensen, the city’s water resources manager, explained why the software has helped. “Initially we wanted to develop our own customer portal to push data to them but then we took a look at WaterSmart, and the fact you could automate leak notifications was a big saver for us.”

Forecasting the Top Five Water Trends in 2016

As 2016 emerges and we look forward to the year ahead, it’s instructive to engage in a little prognostication. There are some clear trends that began to take hold in 2015 to inform our outlook on the coming year in water. Here are the top water trends to watch for in 2016, according to Jeff Lipton, director of marketing at WaterSmart.

Utah Ski Town Drives Record Citizen Engagement With Its Water Portal

In 2012 Park City, Utah’s municiapal Water Department upgraded all its customers to an advance metering infrastructure (AMI) in order to notify residents of leaks and provide customers with better insights into usage trends. The city chose WaterSmart Software to integrate with its AMI system to provide a customer portal, automate leak notifications, and report hourly water usage data. The city and residents have benefitted from WaterSmart’s water portal through achieving conservation targets, savings due to leak notifications, increased customer engagement, and customized alert and notification settings.

Medford Offering Water Usage Monitoring

The City of Medford recently implemented WaterSmart Software to offer its residents a tool for monitoring their water usage in order to save water, lower their bills, and receive important alerts and notifications from the city.