In 2012 Park City, Utah’s municiapal Water Department upgraded all its customers to an advance metering infrastructure (AMI) in order to notify residents of leaks and provide customers with better insights into usage trends. The city chose WaterSmart Software to integrate with its AMI system to provide a customer portal, automate leak notifications, and report hourly water usage data. The city and residents have benefitted from WaterSmart’s water portal through achieving conservation targets, savings due to leak notifications, increased customer engagement, and customized alert and notification settings.
Love him or hate him, Donald Trump’s messages are memorable. This Municipal Sewer & Water post by WaterSmart Software looks at how water utilities can employ the strategy of short, easy to understand messages for improved engagement.
At the 2015 California Economic Summit, Celeste Cantú, general manager of the Santa Ana River Watershed Authority (SAWPA), and Robin Gilthorpe, CEO of WaterSmart Software, collaborated on solutions for businesses and residents alike to achieve a more sustainable water balance for the 21st century.
The City of Medford recently implemented WaterSmart Software to offer its residents a tool for monitoring their water usage in order to save water, lower their bills, and receive important alerts and notifications from the city.
Utilities have only recently begun improving customers’ understanding of water use and savings through digital engagement, increasing satisfaction, according to a recent WaterSmart Software survey.
In the video, Celeste Cantú, General Manager of the Santa Ana River Watershed Authority, and Robin Gilthorpe, CEO of WaterSmart Software, discuss encouraging more comprehensive and modern water management approaches. One such example, the SAWPA collaboration, integrates management of water projects across a large watershed, instead of relying solely on individual water districts working separately. The SAWPA collaboration—which has invested billions of dollars in water storage, groundwater cleanup, water recycling, and stormwater management—has allowed the region to store and conserve so much water that cities from San Bernardino to Newport Beach have hardly been impacted at all by this year’s drought.
WaterSmart Software, a water utility customer engagement platform provider, announced national survey results that reveal that its software is responsible for a 36% increase in favorability ratings across its utility customers. Survey results also show WaterSmart’s customer engagement platform produces benefits for utility customers. Eighty-six percent of utility customers agree that the platform makes it easier to understand water use, and 66% agree that it makes it easier to save money on their water bills.
In a recent survey conducted by WaterSmart, polling 14,366 customers of those water utilities using the WaterSmart program, they found that WaterSmart is responsible for a 36% increase in satisfaction ratings across utility customers.
Just as energy has been the major resource challenge of the last 100 years, so water is likely to be over the next 100 years and beyond. Yet, the current economics of water production and delivery are not aligned with improvements in consumption efficiency. This article explores this challenge and a path forward for water leveraging data, regulation and markets.