Partner Testimonials

Village of Lombard: Decreasing Stress with Alerts and Digital Forms

The Village of Lombard, IL launched the WaterSmart Program in 2018 to complement a large meter upgrade. The Village was looking to be more efficient with their time and find...

City of Mansfield: Meeting a Need for Better Customer Service

The City of Mansfield, TX launched the WaterSmart Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers,...

Natick Water: Optimizing Engagement to Save Staff Time

Natick Water launched the WaterSmart Program in February 2019 to improve processes around leak detection, customer outreach, and general operational efficiency. Staff were looking for ways to get more out...

Acton Water District: Engaging Customers with Electronic Billing Presentment

The Acton Water District began working with WaterSmart Software in February 2016 to implement a Customer Portal in addition to electronic billing presentment to satisfy their community’s demand. Acton has...

Mammoth Community Water District: Making Life Easier with Data Analytics

The Mammoth Community Water District launched its WaterSmart program in May of 2016. The staff hoped to capitalize on the vast amount of data they were receiving from their new...

Portland Water Bureau: Supporting Low-Income Customers

The Portland Water Bureau launched its WaterSmart program in August 2015. The staff’s goal for the program is to target assistance to low-income single-family households and help them reduce their...

Town of Hillsborough: Transforming Customers into Partners

The Town of Hillsborough launched its WaterSmart program in January 2017. The staff’s goal for the program is to increase self-service, decrease the number of calls to the utility and...

Cotati, CA – Bridge to AMI: Removing the Guesswork

Learn from Public Works Director Craig Scott how the city of Cotati, CA leverages their new Itron advanced metering infrastructure (AMI) and the WaterSmart engagement and analytics platform to reduce...