Product Information

Performance WaterMark Fact Sheet

WaterSmart’s Performance WaterMark provides real-time insights into organizational performance over time and a comparative, normalized score on key operational, financial, and customer engagement dimensions compared with all WaterSmart utility partners.

Data Integration Services Fact Sheet

WaterSmart’s Data Integration Services leverage standardized integration protocols to offer bi-directional data exchanges between previously siloed systems which result in vastly improved cross-system data insights.

WaterSmart Bill Explainer Fact Sheet

Reduce customer support costs through an automated self-help system that allows customers to identify and resolve concerns over high-bills

WaterSmart Self-Service Fact Sheet

WaterSmart delivers a suite of self-service solutions to meet rising customer expectations and improve satisfaction while keeping costs under control.

WaterSmart Payments Fact Sheet

WaterSmart gives utilities a best-in-class solution for electronic bill presentment and payments with an integrated customer portal that handles everything.

Leak Alerts and Resolution Fact Sheet

WaterSmart removes barriers to accessing leak alerts information online and helps customers find and resolve leaks on their own without having to call customer service.

Engaging Disadvantaged Communities Fact Sheet

WaterSmart enables utilities to proactively engage hard-to-reach disadvantaged communities. In this factsheet learn how you can avoid costly utility shutoffs by encouraging members of disadvantaged communities to pay on time,...

Utility Customer Benefits Fact Sheet

WaterSmart empowers water utility customers to better understand and manage their water use and bills with state-of-the-art digital engagement. This fact sheet demonstrates the benefits that WaterSmart brings to a...

AMI Capabilities Fact Sheet

WaterSmart augments any AMI deployment by surfacing actionable insights hidden in your AMI data to improve operational efficiency and customer satisfaction. In this fact sheet, learn how WaterSmart can make...

Personalized Engagement Fact Sheet

WaterSmart Software delivers timely, thoughtful, and uniquely personalized customer engagement at scale. In this fact sheet, learn about WaterSmart’s content personalization engine and customer engagement capabilities to reach your customers...