WaterSide Chats

Crisis Communication and Business Continuity

The three main themes the discussion focused on: Proactive communication is key in shaping community sentiment, cooperation and in containing issues during times of crisis. Utilities should take a customer...

Maximizing AMI Investments with Customer Engagement

The three main themes the discussion focused on: AMI implementations are time-consuming and arduous projects; therefore, involving team members from multiple departments can be instrumental in gaining different perspectives and...

The Future of Water Affordability

The three main themes the discussion focused on include: Utility rates will inevitably continue to rise. Transparency is essential in communicating where these costs are being allocated and how customers...

The Key to Customer Service Efficiency

The three main themes the discussion focused on include: Identify best practices! Gather your representatives to determine effective and consistent messages you will all use to resolve calls quickly. Getting...

The Path to Better Service: Arming Utility Staff and Customers with Automated Solutions

The three main themes the discussion focused on include: When going through an AMI implementation, utilities surrender half of the benefit of their investment by not supplying a solution for...

Managing Successful Project Implementations

The three main themes communicated during this WaterSide Chat were as follows: The devil is in the details of project implementation. It’s crucial that utilities pay attention to all details, including...

The ROI of Digital Transformations

The three main themes communicated during this WaterSide Chat were as follows: A three pronged approach will lead to a successful digital transformation: create a roadmap of the technology you plan...

Ensuring a Secure Digital Utility

The three main themes communicated during this WaterSide Chat were as follows: When evaluating third-party vendors, utilities should begin gathering information on the vendor’s security practices as soon as possible. Challenging...

Winning at Customer Service

The three main themes communicated during this WaterSide Chat were as follows: More communication is better, and digital communication is best! Data shows that as the number of utility communications increases...

What is the value of engaged customers?

The three main themes communicated during this WaterSide Chat were as follows: When messaging is timely and targeted to customers, it has the power to cut down complaints and improve the...