WaterSide Chats

The Secret to Satisfied Customers

JD Power’s 2016 Water Utility Residential Customer Satisfaction Study found that the state of a water utility’s infrastructure is critical to customer satisfaction and, therefore, to a utility’s ability to...

Unlock the Value of AMI Investments

Transitioning to Advanced Metering Infrastructure (AMI) is complex, time consuming, and expensive. Utility managers are challenged to integrate AMI with various other utility systems while also creating flexibility for future...

Best Practices to Improve Water Payment Performance

View this previously recorded WaterSide Chat with featured speaker Tom Hulsebosch, Senior Managing Director of West Monroe Partners, to learn about improving utility payment performance. Tom presents research findings and strategies from...

Water Affordability: Equity, Revenue, & Transparency

Access to clean and affordable drinking water is often taken for granted. Yet many water utilities struggle to offer or communicate effectively about financial assistance programs to disadvantaged households. Additionally,...

Best Practices to Gain Public Support for Rate Increases

Generating stable revenues is essential for every water utility, and rate increases are often necessary to improve the financial health of the utility. Unfortunately, these increases can attract significant public...

Data-Driven Demand Management

This WaterSide Chat explores the underlying paradigm shifts taking place in the water supply industry, as infrastructure replacement needs top the list of priorities of nearly every utility across the country....

Rethinking Utility Customer Care

Today’s always-connected, always-on consumers demand much more from companies. It is time to rethink utility customer care and harness the power of today’s connected technologies to engage the new utility...

The Deployment and Financing Path to AMI

Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business...

New Regulatory Frameworks for Rate Stability

Regulatory agencies around the country are considering new ways to secure water supplies for long-term economic growth. The state of Wisconsin, while situated adjacent to Lake Michigan – one of...

Measuring Program Results

Water utilities often promote customer engagement programs for rebates, incentives, or other consumer benefits without a strong understanding of which programs are effective and where to invest future dollars for...