WaterSide Chats

Managing Successful Project Implementations

The three main themes communicated during this WaterSide Chat were as follows: The devil is in the details of project implementation. It’s crucial that utilities pay attention to all details, including...

The ROI of Digital Transformations

The three main themes communicated during this WaterSide Chat were as follows: A three pronged approach will lead to a successful digital transformation: create a roadmap of the technology you plan...

Ensuring a Secure Digital Utility

The three main themes communicated during this WaterSide Chat were as follows: When evaluating third-party vendors, utilities should begin gathering information on the vendor’s security practices as soon as possible. Challenging...

Winning at Customer Service

The three main themes communicated during this WaterSide Chat were as follows: More communication is better, and digital communication is best! Data shows that as the number of utility communications increases...

What is the value of engaged customers?

The three main themes communicated during this WaterSide Chat were as follows: When messaging is timely and targeted to customers, it has the power to cut down complaints and improve the...

Evolution of Customer Engagement Programs

The three main themes communicated during this WaterSide Chat were as follows: Regular and targeted communication with customers is key in building trust and improving satisfaction, especially when approaching things like...

Avoiding AMI Deployment Surprises

This WaterSide Chat features three great panelists who share advice on how to avoid surprises during the deployment of Advanced Metering Infrastructure. An AMI deployment is exciting for utilities, but can often feel...

Tales from Three Utility Titans

We are thrilled to bring together three Utility Titans to discuss the state of innovation in the water industry. Each of the panelists share their personal experiences and what they...

The Digital Water Utility

Water utilities face a variety of challenges including variable water supply, population growth, and looming infrastructure investments. New sensor technologies generating vast amounts of data are changing how water utilities...

The Secret to Satisfied Customers

JD Power’s 2016 Water Utility Residential Customer Satisfaction Study found that the state of a water utility’s infrastructure is critical to customer satisfaction and, therefore, to a utility’s ability to...