WaterSide Chats

Evolution of Customer Engagement Programs

The three main themes communicated during this WaterSide Chat were as follows: Regular and targeted communication with customers is key in building trust and improving satisfaction, especially when approaching things like...

Avoiding AMI Deployment Surprises

This WaterSide Chat features three great panelists who share advice on how to avoid surprises during the deployment of Advanced Metering Infrastructure. An AMI deployment is exciting for utilities, but can often feel...

Tales from Three Utility Titans

We are thrilled to bring together three Utility Titans to discuss the state of innovation in the water industry. Each of the panelists share their personal experiences and what they...

The Digital Water Utility

Water utilities face a variety of challenges including variable water supply, population growth, and looming infrastructure investments. New sensor technologies generating vast amounts of data are changing how water utilities...

The Secret to Satisfied Customers

JD Power’s 2016 Water Utility Residential Customer Satisfaction Study found that the state of a water utility’s infrastructure is critical to customer satisfaction and, therefore, to a utility’s ability to...

Unlock the Value of AMI Investments

Transitioning to Advanced Metering Infrastructure (AMI) is complex, time consuming, and expensive. Utility managers are challenged to integrate AMI with various other utility systems while also creating flexibility for future...

Best Practices to Improve Water Payment Performance

View this previously recorded WaterSide Chat with featured speaker Tom Hulsebosch, Senior Managing Director of West Monroe Partners, to learn about improving utility payment performance. Tom presents research findings and strategies from...

Water Affordability: Equity, Revenue, & Transparency

Access to clean and affordable drinking water is often taken for granted. Yet many water utilities struggle to offer or communicate effectively about financial assistance programs to disadvantaged households. Additionally,...

Best Practices to Gain Public Support for Rate Increases

Generating stable revenues is essential for every water utility, and rate increases are often necessary to improve the financial health of the utility. Unfortunately, these increases can attract significant public...

Data-Driven Demand Management

This WaterSide Chat explores the underlying paradigm shifts taking place in the water supply industry, as infrastructure replacement needs top the list of priorities of nearly every utility across the country....