WaterSide Chats

Rethinking Utility Customer Care

Today’s always-connected, always-on consumers demand much more from companies. It is time to rethink utility customer care and harness the power of today’s connected technologies to engage the new utility...

The Deployment and Financing Path to AMI

Advanced Metering Infrastructure (AMI) is a topic on the minds of many water utility executives. Navigating the landscape of AMI vendors, technologies, and costs raises many questions. Developing a business...

New Regulatory Frameworks for Rate Stability

Regulatory agencies around the country are considering new ways to secure water supplies for long-term economic growth. The state of Wisconsin, while situated adjacent to Lake Michigan – one of...

Measuring Program Results

Water utilities often promote customer engagement programs for rebates, incentives, or other consumer benefits without a strong understanding of which programs are effective and where to invest future dollars for...

Deadbeat Dams

In this special WaterSide Chat with Dan Beard, former commissioner of the USBR discusses his recent book, Deadbeat Dams. Dan also reviews the history of dam construction, water subsidies, and the politics...

Engagement Program Best Practices

Water utilities around the country are increasingly using better data collection, consumer education, and money and water saving recommendations to engage customers.

Expedited IRWMP Funds Update

Tracie Billington from the California Department of Water Resources discusses emergency grant funding to aid water utilities with drought relief projects in 2014 and beyond.

New Behavioral Tools for Water Utilities

State water resource planning agencies are encouraging the use of new tools from the field of behavioral psychology to help water utilities save money and increase customer engagement.

CA Emergency Drought Regulation Compliance

Learn what recent drought restrictions ordered by the CA Department of Water Resources mean for water utilities and what more may be done if conditions don't improve in 2015 and beyond.

Perceptions of Water Use

Recent research reveals that people dramatically underestimate the amount of water they use. Learn more about the behavioral psychology behind this phenomena and what water utilities can do to counter it.