WaterSide Chats

Crisis Communication and Business Continuity

The three main themes the discussion focused on: Proactive communication is key in shaping community sentiment, cooperation and in containing issues during times of crisis. Utilities should take a customer...

Maximizing AMI Investments with Customer Engagement

The three main themes the discussion focused on: AMI implementations are time-consuming and arduous projects; therefore, involving team members from multiple departments can be instrumental in gaining different perspectives and...

The Future of Water Affordability

The three main themes the discussion focused on include: Utility rates will inevitably continue to rise. Transparency is essential in communicating where these costs are being allocated and how customers...

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Product Information

Group Messenger Fact Sheet

WaterSmart’s Group Messenger empowers water utilities to send targeted, personalized messages with ease through multiple channels including email, automated voice call, and SMS text message.

Performance WaterMark Fact Sheet

WaterSmart’s Performance WaterMark provides real-time insights into organizational performance over time and a comparative, normalized score on key operational, financial, and customer engagement dimensions compared with all WaterSmart utility partners.

Data Integration Services Fact Sheet

WaterSmart’s Data Integration Services leverage standardized integration protocols to offer bi-directional data exchanges between previously siloed systems which result in vastly improved cross-system data insights.

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White Papers

Irrigation Aggregation Report

A Northern California utility wondered how much of their customers’ water consumption went towards irrigation during summer months versus winter months. To figure this out, the utility requested an analysis...

2019 Utility Benchmark Report: Technology Adoption

While dealing with data is not a new discipline for water utilities, the quantity of data that modern, digital utilities are forced to deal with along with the increasing siloization...

Spillovers from Behavioral Interventions: Experimental Evidence from Water and Energy Use

DOWNLOAD THIS IMPORTANT REPORT ON A NEW, LOW COST SOURCE OF WATER SUPPLY This independent report is from the E2e collaborative, a joint initiative of the University of California, Massachusetts Institute of...

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 Webinars

Introducing WaterSmart’s Winter 2020 Product Release Package

To continue to provide greater value to our WaterSmart utility partners, we released a package of platform enhancement and feature improvements in the Winter of 2020. Each of these investments...

Proactive Engagement Solutions: Save Time and Boost Engagement

This webinar details the true value of customer engagement for both utility staff and customers. Delivering the right message, at the right time, to the right customer is a growing...

Introducing WaterSmart’s Fall 2019 Product Release Package

In response to the challenges water utilities have expressed currently being faced with, WaterSmart introduced a package of new feature enhancements Fall 2019. WaterSmart developed these new solutions with specific...

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 Share-worthy

Tapping into a New Resource Management Technique: Automated Leak Detection and Resolution Solutions

Mammoth Community Water District: Making Life Easier with Data Analytics

Portland Water Bureau: Supporting Low-Income Customers

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