Acton Water District: Engaging Customers with Electronic Billing Presentment

The Acton Water District began working with WaterSmart Software in February 2016 to implement a Customer Portal in addition to electronic billing presentment to satisfy their community’s demand. Acton has since capitalized on WaterSmart’s analytic capabilities to detect leaks with their automatic meter reading (AMR) system and utilizes WaterSmart’s Group Messenger to actively engage their customers with messages across multiple channels (email, automated voice, and SMS text).