WaterSmart’s platform continues to evolve. Previously expanding from water-use efficiency tools to a broader set of customer engagement systems. Now, WaterSmart has expanded to a more comprehensive approach to supporting utility operations with automated solutions that help utility staff get more done in less time. Below are some highlights of how WaterSmart’s Fall 2019 Release streamlines utility operations.
To help manage the transition between dry summer to rainy fall, WaterSmart has enhanced our irrigation detection algorithm. The ‘Irrigators Last Week’ report detects and tracks all irrigation within 48 hours of rain events. Group Messenger empowers utility staff to educate customers about timed irrigation. Messages are even more powerful now with personalization variables that communicate estimated irrigation volume.
Money is a top priority for everyone. For customers, high bills continue to be the number one driver of frustration and utility calls. The new ‘On Track for High Bill’ and ‘Had a High Bill Last Period’ reports enable utilities to proactively identify and communicate with affected customers. These reports compliment existing automated Bill Forecast Notifications. Additionally, a new Evaluate Bill chart on the Customer Portal breaks down a customer’s water use by fixed charges and rate tiers, providing context for how consumption affects the total bill.
For utility management, improving payment performance and collections is absolutely critical. The new ‘Paperless Billing’ module in the Utility Analytics Dashboard delivers key metrics about paperless billing adoption and about its impact on payment time. Group Messenger again empowers utility staff, with templates to promote paperless billing adoption. This is just the first of a suite of new Billing and Payments modules coming to the Dashboard. Stay tuned to the Winter release to hear about the rest!
WaterSmart has taken the first step to helping utilities close the gap between the volume of water supplied and the water billed for each month. Utility staff now have a ‘Daily Consumption’ view for the utility in aggregate as well as all account Lists in the Dashboard. The view aggregates AMI data for the included accounts, which utilities can compare to daily production data to efficiently identify and prioritize areas of non-revenue water. This is especially powerful for Lists built by geography, such as pressure zones or district metered areas, which are simple to create in the Dashboard with just a few clicks. Look forward to more automation for non-revenue water analytics.
Continuing to build upon best-in-class leak detection and resolution capabilities, WaterSmart has added another flavor of leaks to the menu. Daily AMI leaks join Burst AMI leaks, Continuous AMI leaks, and non-AMI leaks. This detection works for accounts that collect AMI data once daily. Automated alerts are then sent through multiple channels—print, email, SMS text message, or voice call—to notify customers and send them to WaterSmart’s leak resolution wizard, the only in the industry, to help them find and resolve leaks on their own.
As we move forward, we are excited about our role in helping our utility partners provide value to their customers, and further improve their overall utility operations. We look forward to an even more ambitious and innovative future! To get a deeper understanding of these new releases, we invite you to join our webinar on October 16 for a detailed overview and live demo!