City of Mansfield: Meeting a Need for Better Customer Service

The City of Mansfield, TX launched the WaterSmart Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers, with and without AMI data, greater insights around their utility bills and improve their overall customer service. Hear from the Mansfield team how their program has excelled their communication efforts, decreased community frustration, and saved everyone money!