Natick Water: Optimizing Engagement to Save Staff Time

Natick Water launched the WaterSmart Program in February 2019 to improve processes around leak detection, customer outreach, and general operational efficiency. Staff were looking for ways to get more out of their automatic meter reading (AMR) system and escape the limitations of only communicating with customers via their quarterly bills. Hear from the Natick Water team how their program has saved staff time, eased the burden on customer service, and pleased the community!