This webinar details the true value of customer engagement for both utility staff and customers. Delivering the right message, at the right time, to the right customer is a growing need across water utilities. Whether it’s to communicate rate increases, promote an event, or notify customers about a leak, managers must reassess how to successfully engage their community. Here, we provide a detailed overview of the WaterSmart solutions that support utility staff in accomplishing their goals. Additionally, Mary Tiger from Orange Water & Sewer Authority joins to share her experience deploying the WaterSmart platform in her service area and the following results.