Today’s always-connected, always-on consumers demand much more from companies. It is time to rethink utility customer care and harness the power of today’s connected technologies to engage the new utility consumer.
This WaterSide Chat features a discussion with Todd Arnold, utility veteran with over 40 years of experience. Mr. Arnold is also the author of the new book, “Rethinking Utility Customer Care.”
During this WaterSide Chat, we explore:
- Transformation of the customer experience for always-connected, always-on consumers.
- How digital connectivity is disrupting customer service models.
- Solutions to engage and strengthen high-value relationships with the new utility consumer