Town of Hillsborough: Transforming Customers into Partners

The Town of Hillsborough launched its WaterSmart program in January 2017. The staff’s goal for the program is to increase self-service, decrease the number of calls to the utility and to provide its customers with access to hourly data and related functionalities such as leak alerting, high bill notification and more. Hear from the Town of Hillsborough’s Project Manager, Assistant Finance Director, and Public Works Department how the customer engagement platform has affected utility staff and customers.