Village of Lombard: Decreasing Stress with Alerts and Digital Forms

The Village of Lombard, IL launched the WaterSmart Program in 2018 to complement a large meter upgrade. The Village was looking to be more efficient with their time and find the best way to manage their new hourly data for both their internal team and their customers. Hear from the Customer Service Systems Manager how their program has helped staff to stress less, identify leaks much quicker, and educate customers!