Another DWP bill? No: ‘You are in the top 1% of all residential water users’

The yearlong "pilot study" uses WaterSmart software, officials said, to show customers how much water they use compared to "average" and "efficient" households similar to their own.

Use Less Water Than Your Neighbors? You Get a Smiley Face

“It’s just human nature to not want to be too different from everyone else," said Mike Hazinski, the agency’s water conservation supervisor. "It turns out that’s very motivating for customers.”