In 2012 Park City, Utah's municiapal Water Department upgraded all its customers to an advance metering infrastructure (AMI) in order to notify residents of leaks and provide customers with better insights into usage trends. The city chose WaterSmart Software to integrate with its AMI system to provide a customer portal, automate leak notifications, and report hourly water usage data. The city and residents have benefitted from WaterSmart's water portal through achieving conservation targets, savings due to leak notifications, increased customer engagement, and customized alert and notification settings.

Utilities have only recently begun improving customers’ understanding of water use and savings through digital engagement, increasing satisfaction, according to a recent WaterSmart Software survey.