WaterSmart Announces Software Aimed at Disadvantaged Communities

WaterSmart eQuality software helps customers locate key information about their water quality in addition to serving as an important channel for utilities to communicate the ongoing value of water utility investments in providing a safe and reliable water supply.

Industry Insight: Communicating With Customers

As the Flint, Michigan water crisis continues, the relationship between water utilities and their customers has been thrust into the national spotlight. W&WD Associate Editor Sara Samovalov spoke with Robin Gilthorpe, CEO of WaterSmart, about how utilities can ensure that customers are properly informed and educated about their water.

Forecasting the Top Five Water Trends in 2016

As 2016 emerges and we look forward to the year ahead, it’s instructive to engage in a little prognostication. There are some clear trends that began to take hold in 2015 to inform our outlook on the coming year in water. Here are the top water trends to watch for in 2016, according to Jeff Lipton, director of marketing at WaterSmart.

Survey Reveals Customer Engagement Platform Increases Utility Satisfaction Ratings

WaterSmart Software, a water utility customer engagement platform provider, announced national survey results that reveal that its software is responsible for a 36% increase in favorability ratings across its utility customers. Survey results also show WaterSmart’s customer engagement platform produces benefits for utility customers. Eighty-six percent of utility customers agree that the platform makes it easier to understand water use, and 66% agree that it makes it easier to save money on their water bills.