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platform-features-alerts

Alerts & Notifications

Utility end-users get peace-of-mind and control with leak alerts and My Use Notifications
  • Advanced leak alert algorithm detects and alerts customers about potential leaks in their home and helps them identify the source of the leak using the Customer Portal
  • My Use Notifications notify customers when their water use is higher than normal, helping them avoid billing surprises
  • Customers can set their My Use Notification to trigger between 1X and 5X of normal use
  • Alerts and notifications are available on an opt-in basis
  • Customers can choose to receive alerts and notifications by email, text, and voice
  • Alerts and notifications are available regardless of meter type (AMI, AMR, manual read)

CUSTOMER PORTAL

Utility customers access the Portal for more detailed analysis of their water use and money-saving recommendations
  • See exactly where water use occurs in the home or business
  • Interactive money-saving recommendation library, customized for each meter-class profile
  • Personalized action plan of pledged savings
  • Dynamic estimates of savings potential in gallons per day (GPD) and dollars per year
  • Long-term trend tracking
  • Highlighted local programs, events, and reminders
customer portal

dashboard

utility ANALYTICS dashboard

Utility staff access visually insightful analytics, reporting, and customer relationship tools through an easy-to-use interface
  • Program performance reporting
  • Customer segmentation and geospatial analytics
  • Customer Relationship Management (CRM) capabilities
  • Rebate program participation metrics
  • Group Messenger module for mass customized outreach
  • Manual read, AMR & AMI compatible
  • Reduced staff time


A multitude of benefits at your fingertips
Electronic payments
Superior customer service from WaterSmart
Quick and painless integration
Data analytics tools
Targeted customer communications
Household water use comparisons
Customized savings recommendations
Water-use disaggregation
Consumption trends
Real-time leak alerts