Austin, TX – July 13, 2020 — Austin Water selected WaterSmart – a VertexOne Brand to provide customers with an easy-to-use online and mobile Customer Portal. This program is a complement to Austin Water’s water meter network upgrade to advanced metering infrastructure (AMI), known as My ATX Water. WaterSmart’s platform will give the utility and its 1 million residents powerful new capabilities, including notifications for possible leaks and high bills, and more detailed consumption analytics to help the city manage resources more effectively.
“Austin Water prides itself on finding innovative ways to better serve our customers and we are excited to make this service available so our customers can experience the full benefits of our investment in AMI,” said Chris Stewart, Chief Information Officer. Austin Water, which has been a trusted and reliable water provider to the city of Austin for over 100 years, is the latest of over 150 … see more
Richardson, TX – May 6, 2020 — VertexOne, a leading provider of enhanced SaaS solutions to the utility industry, announced today it has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric and gas markets as well.
The acquisition of WaterSmart supports VertexOne’s ongoing strategy of providing its’ utility customers with a complete set of SaaS applications and enhanced services to facilitate critical asset-to-cash business processes. With this acquisition, VertexOne now serves nearly 200 water, electric and gas utilities and 17 million end customers, making it the largest provider of 100% SaaS based software solutions to the North American Utility industry.
“We are excited to welcome WaterSmart and its customers to the VertexOne family. We look forward to expanding upon the great foundation … see more
Mansfield, Texas – March 31, 2020 – Master Meter, Inc., a leading water management solutions provider dedicated to working with public utilities, and WaterSmart Software, the technology pioneer of behavioral customer engagement solutions that save water and money, are excited to announce the formation of a strategic partnership. This collaboration will expand Master Meter’s water management solution portfolio in the United States to include WaterSmart’s innovative consumer engagement technology.
The collaboration between Master Meter and WaterSmart delivers actionable data insights to utility staff that helps reduce real costs related to serving customers while at the same time improving the experience and satisfaction of their customers. Consumers can now track hourly and daily water usage, self-identify and resolve leaks, understand where water is used, compare their use to similar customers, view and pay their bill, and set water use and bill alerts. Utility personnel are provided with automated data analysis … see more
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WaterSmart opened its first working space in Austin in 2015. Since then, we have continued to develop our local team, have grown into a larger working space, and hosted the entire team for a training
San Francisco, CA – March 28, 2019 – With more than 4 million meters under management across over 120 water utility partners, WaterSmart Software, the self-service and customer engagement platform leader for the water industry, has unprecedented access to benchmark analytics data unavailable anywhere else in the water utility sector.
With striking regularity, water utility managers have requested information on how their utility performs across a variety of operational, financial, and customer service dimensions compared with other suppliers. In response to this demand, WaterSmart has just unleashed a powerful new data benchmarking solution known as Performance WaterMark.
WaterSmart anonymously aggregates key performance data and presents water managers with an easy-to-understand performance score. This distinctive benchmarking solution offers normalized results and detailed roll-up summaries across important indicators including:
- Meter Data Quality
- Payment Performance
- Revenue Stability
- Ebilling Adoption
- Customer Digital Transformation
- Customer Sentiment
Utility executives now have real-time access to critical … see more
San Francisco, CA – February 14, 2019 – WaterSmart Software, the self-service and customer engagement platform leader for the water utility industry, today announced the introduction of an innovative new service offering known as Integration-as-a-Service (IaaS).
Water utilities make substantial investments in data systems that run their operations. Unfortunately these systems often don’t share information, creating data silos that leave various departments without a holistic view of operations or customer behavior. Integrating these disparate data systems is critical to generating actionable insights that can drive down costs and improve operational efficiency.
The WaterSmart self-service platform sits on top of existing utility systems including meter management, customer information, enterprise resource planning, work order management, rebate tracking, SCADA, and others. Leveraging standardized integration protocols, WaterSmart’s IaaS offers bi-directional data exchanges between previously siloed systems, resulting in vastly improved cross-system data insights, increased service reliability, and seamless, cross-departmental communication exchange.
San Francisco, CA – The city of Waco, Texas today announced a new partnership with WaterSmart Software to deploy a next-generation self-service and customer engagement platform for the staff and end-use customers of the city. On the heels of a recent announcement to deploy smart meters and analytics to improve operational efficiency, the WaterSmart Software-as-a-Service platform gives the city and residents powerful new capabilities including irregular water-use notifications, a high bill explanation module, and the industry’s first leak resolution system. Customers also have access to bill information and extensive, personalized water use analytics to help them manage their water spend more effectively.
In addition to providing detailed information on billing and leak, customers can now easily self-serve around many manual processes including starting and stopping service, requesting field staff support, applying for rebates or customer assistance programs, or reporting water waste. These previously manual, paper-driven process are now digitized through … see more