WaterSmart Software named to the 2019 GovTech 100 list

San Francisco, CA – March 8, 2019 – WaterSmart Software, the best-in-class self-service and customer engagement platform provider for water utilities and municipalities, has been selected as a GovTech 100 company for 2019.

This annual list is published by Government Technology magazine, a division of e.Republic Inc., and recognizes 100 companies focused on making a difference in state and local government agencies across the United States. This is the second time that WaterSmart has been honored with this selection.

“We are thankful for the opportunity to work with municipalities across the country, supporting them through digital transformations as they manage the world’s most precious resource,” says WaterSmart CEO Kevin Kern. “The WaterSmart mission is to change the way the world uses water by delivering world-class software and providing superior customer support to water utilities and municipalities.”

WaterSmart began with a handful of proactive municipalities leading the … see more

WaterSmart Software Launches Integration-as-a-Service Offering to Unlock Data Insights for Water Suppliers

San Francisco, CA – February 14, 2019 – WaterSmart Software, the self-service and customer engagement platform leader for the water utility industry, today announced the introduction of an innovative new service offering known as Integration-as-a-Service (IaaS). 

Water utilities make substantial investments in data systems that run their operations. Unfortunately these systems often don’t share information, creating data silos that leave various departments without a holistic view of operations or customer behavior. Integrating these disparate data systems is critical to generating actionable insights that can drive down costs and improve operational efficiency.

The WaterSmart self-service platform sits on top of existing utility systems including meter management, customer information, enterprise resource planning, work order management, rebate tracking, SCADA, and others. Leveraging standardized integration protocols, WaterSmart’s IaaS offers bi-directional data exchanges between previously siloed systems, resulting in vastly improved cross-system data insights, increased service reliability, and seamless, cross-departmental communication exchange. 

Benefits of

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City of Waco Partners with WaterSmart Software to Unlock Power of Smart Meters with Customer Self-Service and Engagement Platform

San Francisco, CA – The city of Waco, Texas today announced a new partnership with WaterSmart Software to deploy a next-generation self-service and customer engagement platform for the staff and end-use customers of the city. On the heels of a recent announcement to deploy smart meters and analytics to improve operational efficiency, the WaterSmart Software-as-a-Service platform gives the city and residents powerful new capabilities including irregular water-use notifications, a high bill explanation module, and the industry’s first leak resolution system. Customers also have access to bill information and extensive, personalized water use analytics to help them manage their water spend more effectively.

In addition to providing detailed information on billing and leak, customers can now easily self-serve around many manual processes including starting and stopping service, requesting field staff support, applying for rebates or customer assistance programs, or reporting water waste. These previously manual, paper-driven process are now digitized through … see more

WaterSmart Flows Through 100th Global Utility Partner

WaterSmart Software, the best-in-class customer self-service and data analytics platform provider for water utilities, announced the milestone of 100 utility partners across the United States and the United Kingdom

First Bill Explainer System for Water Customers Announced by WaterSmart Software

WaterSmart Software, the innovative pioneer of Total Customer Engagement solutions for water utilities, today announced the introduction of the industry's first Bill Explainer system for end-use customers.

WaterSmart Software Applauds Permanent California Water Conservation Legislation

Behavioral water efficiency pioneer helps regional suppliers with education and compliance

San Francisco — WaterSmart Software, the pioneering leader in behavioral water-use efficiency technology, today announced support for legislation passed on May 31, 2018 that makes water conservation a way of life on a permanent basis in California. Assembly Bill 1668 and its companion, Senate Bill 606, combine to detail requirements for California water suppliers to develop and enforce water consumption targets or face fines of up to $10,000 per day beginning in 2027.

Water-use efficiency standards will be determined at the local level and will include indoor targets, outdoor irrigation targets, and water loss goals. This approach, which requires approval by the State Water Resources Control Board, allows for regional flexibility based on parcel size and urban density, while driving the entire state to higher efficiency standards regardless of drought conditions.

“WaterSmart has long been an advocate for

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WaterSmart Appoints New CEO to Drive Market Expansion

San Francisco, CA — WaterSmart Software, the best-in-class customer engagement and data analytics platform provider for water utilities, today announced the appointment of Kevin Kern as Chief Executive Officer.

Kevin is tasked with scaling the WaterSmart business and leads the team to drive customer engagement and improve operational efficiency for municipal and investor-owned water utilities globally. Kevin has more than 20 years of sales experience with high growth software companies and prior to WaterSmart Kevin served as Chief Executive Officer and President of Innotas, Inc. which he successfully sold to PlanView in 2016. Kevin joined Innotas from TIBCO Corporation where he served as Vice President of Sales for the Western US and Mexico. He is also credited for increasing the customer base more than 120 percent while building revenue and services growth more than 300 percent in Mexico. Prior to TIBCO, Kevin worked at Salesforce.com and Oracle Corp. in executive

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WaterSmart Software partners with South Staffs Water to deliver measurable outcomes with behavioural efficiency

San Francisco – WaterSmart Software today announced a new strategic partnership with South Staffs Water to engage with their end-use customers through a digital analytics and communications platform. South Staffs Water is implementing technologies to improve water-use efficiency while driving measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.

“We are excited by the use of technology to engage with our customers,” said Phil Newland, Managing Director of South Staffs Water. “Our aim is that through the WaterSmart platform, our customers will become more actively involved in the shared challenge of how best to manage our precious water resources.”

Fin a copy of the complete press release at: www.prweb.com … see more

Board of Water Supply to Test Online WaterSmart Program

Pilot Project Allows Customers to Take Control of Their Household Water Usage

HONOLULU – The Board of Water Supply (BWS) is offering about 38,000 Oahu customers in Mililani, Kapolei, Waipahu, Kailua, Aina Haina/Waialae, and Hawaii Kai the opportunity to learn how their water use compares with similar neighboring households through a pilot program called WaterSmart. The pilot is being co-funded by Energy Excelerator, a Hawaii-based accelerator program customized for energy and water startups.

The WaterSmart platform, which is deployed in more than 50 cities across the country, provides detailed online and mobile water consumption data for each participating customer. WaterSmart also provides a regular Water Report that compares the customer’s water use with similar users and recommends personalized measures to improve water-use efficiency. Customers receiving Water Reports and access to the companion website and mobile application have proven to have a better understanding of their water use, higher satisfaction with … see more

Digital Revolution for the Water Sector: SMi’s 6th annual conference, Smart Water Systems

Digital Revolution for the Water Sector: SMi’s 6th annual conference, Smart Water Systems … see more