San Francisco, CA – March 28, 2019 – With more than 4 million meters under management across over 120 water utility partners, WaterSmart Software, the self-service and customer engagement platform leader for the water industry, has unprecedented access to benchmark analytics data unavailable anywhere else in the water utility sector.
With striking regularity, water utility managers have requested information on how their utility performs across a variety of operational, financial, and customer service dimensions compared with other suppliers. In response to this demand, WaterSmart has just unleashed a powerful new data benchmarking solution known as Performance WaterMark.
WaterSmart anonymously aggregates key performance data and presents water managers with an easy-to-understand performance score. This distinctive benchmarking solution offers normalized results and detailed roll-up summaries across important indicators including:
- Meter Data Quality
- Payment Performance
- Revenue Stability
- Ebilling Adoption
- Customer Digital Transformation
- Customer Sentiment
Utility executives now have real-time access to critical … see more
San Francisco, CA – February 14, 2019 – WaterSmart Software, the self-service and customer engagement platform leader for the water utility industry, today announced the introduction of an innovative new service offering known as Integration-as-a-Service (IaaS).
Water utilities make substantial investments in data systems that run their operations. Unfortunately these systems often don’t share information, creating data silos that leave various departments without a holistic view of operations or customer behavior. Integrating these disparate data systems is critical to generating actionable insights that can drive down costs and improve operational efficiency.
The WaterSmart self-service platform sits on top of existing utility systems including meter management, customer information, enterprise resource planning, work order management, rebate tracking, SCADA, and others. Leveraging standardized integration protocols, WaterSmart’s IaaS offers bi-directional data exchanges between previously siloed systems, resulting in vastly improved cross-system data insights, increased service reliability, and seamless, cross-departmental communication exchange.
Benefits of… see more
San Francisco, CA – The city of Waco, Texas today announced a new partnership with WaterSmart Software to deploy a next-generation self-service and customer engagement platform for the staff and end-use customers of the city. On the heels of a recent announcement to deploy smart meters and analytics to improve operational efficiency, the WaterSmart Software-as-a-Service platform gives the city and residents powerful new capabilities including irregular water-use notifications, a high bill explanation module, and the industry’s first leak resolution system. Customers also have access to bill information and extensive, personalized water use analytics to help them manage their water spend more effectively.
In addition to providing detailed information on billing and leak, customers can now easily self-serve around many manual processes including starting and stopping service, requesting field staff support, applying for rebates or customer assistance programs, or reporting water waste. These previously manual, paper-driven process are now digitized through … see more
San Francisco, CA — WaterSmart Software, the best-in-class customer engagement and data analytics platform provider for water utilities, today announced the appointment of Kevin Kern as Chief Executive Officer.
Kevin is tasked with scaling the WaterSmart business and leads the team to drive customer engagement and improve operational efficiency for municipal and investor-owned water utilities globally. Kevin has more than 20 years of sales experience with high growth software companies and prior to WaterSmart Kevin served as Chief Executive Officer and President of Innotas, Inc. which he successfully sold to PlanView in 2016. Kevin joined Innotas from TIBCO Corporation where he served as Vice President of Sales for the Western US and Mexico. He is also credited for increasing the customer base more than 120 percent while building revenue and services growth more than 300 percent in Mexico. Prior to TIBCO, Kevin worked at Salesforce.com and Oracle Corp. in executive… see more
San Francisco – WaterSmart Software today announced a new strategic partnership with South Staffs Water to engage with their end-use customers through a digital analytics and communications platform. South Staffs Water is implementing technologies to improve water-use efficiency while driving measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.
“We are excited by the use of technology to engage with our customers,” said Phil Newland, Managing Director of South Staffs Water. “Our aim is that through the WaterSmart platform, our customers will become more actively involved in the shared challenge of how best to manage our precious water resources.”
Pilot Project Allows Customers to Take Control of Their Household Water Usage
HONOLULU – The Board of Water Supply (BWS) is offering about 38,000 Oahu customers in Mililani, Kapolei, Waipahu, Kailua, Aina Haina/Waialae, and Hawaii Kai the opportunity to learn how their water use compares with similar neighboring households through a pilot program called WaterSmart. The pilot is being co-funded by Energy Excelerator, a Hawaii-based accelerator program customized for energy and water startups.
The WaterSmart platform, which is deployed in more than 50 cities across the country, provides detailed online and mobile water consumption data for each participating customer. WaterSmart also provides a regular Water Report that compares the customer’s water use with similar users and recommends personalized measures to improve water-use efficiency. Customers receiving Water Reports and access to the companion website and mobile application have proven to have a better understanding of their water use, higher satisfaction with … see more