San Francisco, CA — WaterSmart Software, the best-in-class customer engagement and data analytics platform provider for water utilities, today announced the appointment of Kevin Kern as Chief Executive Officer.
Kevin is tasked with scaling the WaterSmart business and leads the team to drive customer engagement and improve operational efficiency for municipal and investor-owned water utilities globally. Kevin has more than 20 years of sales experience with high growth software companies and prior to WaterSmart Kevin served as Chief Executive Officer and President of Innotas, Inc. which he successfully sold to PlanView in 2016. Kevin joined Innotas from TIBCO Corporation where he served as Vice President of Sales for the Western US and Mexico. He is also credited for increasing the customer base more than 120 percent while building revenue and services growth more than 300 percent in Mexico. Prior to TIBCO, Kevin worked at Salesforce.com and Oracle Corp. in executive
San Francisco – WaterSmart Software today announced a new strategic partnership with South Staffs Water to engage with their end-use customers through a digital analytics and communications platform. South Staffs Water is implementing technologies to improve water-use efficiency while driving measurable improvements in customer satisfaction as part of a broader program to develop and adopt innovative solutions.
“We are excited by the use of technology to engage with our customers,” said Phil Newland, Managing Director of South Staffs Water. “Our aim is that through the WaterSmart platform, our customers will become more actively involved in the shared challenge of how best to manage our precious water resources.”
Pilot Project Allows Customers to Take Control of Their Household Water Usage
HONOLULU – The Board of Water Supply (BWS) is offering about 38,000 Oahu customers in Mililani, Kapolei, Waipahu, Kailua, Aina Haina/Waialae, and Hawaii Kai the opportunity to learn how their water use compares with similar neighboring households through a pilot program called WaterSmart. The pilot is being co-funded by Energy Excelerator, a Hawaii-based accelerator program customized for energy and water startups.
The WaterSmart platform, which is deployed in more than 50 cities across the country, provides detailed online and mobile water consumption data for each participating customer. WaterSmart also provides a regular Water Report that compares the customer’s water use with similar users and recommends personalized measures to improve water-use efficiency. Customers receiving Water Reports and access to the companion website and mobile application have proven to have a better understanding of their water use, higher satisfaction with … see more
Digital Revolution for the Water Sector: SMi’s 6th annual conference, Smart Water Systems … see more
– Agreements with WaterSmart Software and Smart Earth Technologies Improve App Development Capabilities
– New Apps Aim to Connect Consumers and Utilities in Mutually Beneficial Ways
TREVOSE, PA — December 7, 2016 — In an ever-increasingly connected world, almost all processes rely on some form of digital capability. The water industry is no exception. To further the creation of digital solutions that address pressing issues in water distribution and management, GE’s Water & Process Technologies has entered into cooperation agreements with two leading water analytics and water technology providers, WaterSmart Software and SmartEarth Technologies (SET).
“Using data, remote control and analytics, we are working to transform the way water utilities operate, helping them run more efficiently while also improving the service and value they provide to consumers,” said Ralph Exton, chief marketing officer, GE’s Water & Process Technologies. “Working with WaterSmart and SET, we will bring together their deep domain … see more
Integrated engagement and payments improves adoption and performance
San Francisco — October 5, 2016 — WaterSmart Software, the pioneering water utility customer engagement platform provider today announced the launch of an innovative electronic presentment and payment solution powered by Stripe. This solution is a first for the water industry, integrating customer engagement, water consumption data, leak resolution, billing information, and multi-channel electronic payment options into a unified customer portal. In addition to the customer facing elements of the solution, utility staff can also track payment delinquencies, deliver personalized communications to customers at risk of non-payment, and drive down collection costs while improving payment performance.
“Our water utility partners have been consistently asking for an integrated payment solution to supplement our traditional customer engagement tools,” said Robin Gilthorpe, WaterSmart CEO. “With Stripe, the global leader in online payments, we’re now able to bring best-in-class electronic bill presentment and payments to … see more