A New, Customized Tool for Saving Water is Coming Down the Pike

The Long Beach Water Department will partner with tech company WaterSmart Software to provide custom water-saving tips, it announced this week.

WaterSmart, which already is in use in cities across the country, provides quarterly water usage reports that highlight rebate programs and recommends customized water-saving measures. The report also compares the customer’s water use with that of similar households.

“Long Beach prides itself on finding innovative ways to help our customers save water. We found that using new technologies like WaterSmart to engage our customers is critical in meeting water use efficiency goals and reducing operational costs,” Matthew Lyons, director of planning and conservation for the Long Beach Water Department, said in a release. “We’re excited to work with WaterSmart to help our residents better understand their water consumption, take action and save water and money.”

The department is now piloting the program with about 36,000 single-family residential customers. Kaylee … see more

District Partners with Ocala on WaterSmart Program, Reveals Water Savings

A recent partnership between the St. Johns River Water Management District and the City of Ocala has saved over 4 million gallons of water in 5 months. The savings were achieved after implementing a water-savings WaterSmart program in October 2015 across 5,000 residential utility customers.

New Water Utility Quality Communication Solution Helps Build Trust

WaterSmart eQuality helps address disadvantaged community needs

San Francisco, CAWaterSmart Software, the leading water utility customer engagement platform provider, today announced the launch of WaterSmart eQuality, a suite of communication and segmentation tools to help water utilities better communicate drinking water quality to their customers. This innovative solution is designed to make drinking water quality easily understandable to all residents, with a focus on building trust with disadvantaged communities that are often most affected by public health issues related to water quality. WaterSmart eQuality also serves as an important channel to communicate the ongoing value of water utility investments in providing a safe and reliable water supply.

“The lack of transparency around the current crisis in Flint, Michigan has made a bad situation worse, underscoring the need for better communication about drinking water quality,” said Robin Gilthorpe, WaterSmart CEO. “While utilities are required to inform their citizens … see more

Customer Engagement Platform for Small Water Utilities Fills Market Gap

WaterSmart launches ‘Essential’ solution to help underserved water utilities improve operations and customer satisfaction

San Francisco, CA — WaterSmart Software, the leading water utility customer engagement platform provider, today announced the launch of WaterSmart Essential, a new version of its award-winning platform designed specifically for small water utilities. The majority of America’s water utilities are rural suppliers, municipal agencies and regional cooperatives that service small areas and work with limited budgets. WaterSmart Essential meets the unique needs of these smaller organizations by offering a tailored mobile and web communications and analytics platform at an easily affordable price point.

“Based on our work with more than fifty utilities across the country, we developed WaterSmart Essential to deliver the perfect communications and analytics solution for smaller utilities,” said Robin Gilthorpe, WaterSmart CEO. “We’re delighted that all utilities—not just the largest ones—can now enjoy a range of operational benefits by deepening engagement with … see more

Survey Reveals WaterSmart Software Increases Utility Satisfaction Ratings by 36%

WaterSmart Software today announced national survey results that reveal WaterSmart is responsible for a 36 percent increase in favorability ratings across utility customers.

WaterSmart Software Appoints Team of Water Industry Luminaries to Advisory Board

WaterSmart Software today announced the appointment of an advisory board made up of industry luminaries. The advisory board will assist the company with strategic planning, industry relations and product development.

WaterSmart Software Moves Beyond the Home with Comprehensive Demand Management Solutions

Utilities now have an integrated view of water deliveries to all customers including single-family, multi-family, homeowners associations (HOAs), irrigation, commercial, industrial and municipal/institutional customers.

St. Johns River Water Management District and Ocala partner on WaterSmart program

The District has committed $75,000 to the WaterSmart pilot project in Ocala. The WaterSmart program utilizes social norms in conjunction with comprehensive data analytics and targeted messaging to modify water use behavior.

California American Water offers WaterSmart Software to all Residential Los Angeles and Ventura County Customers to Reduce Water Use During the Drought

California American Water today announced a new program to assist Los Angeles and Ventura County customers reduce their water use during the drought. The program is a partnership with WaterSmart Software, a leading behavioral water efficiency platform that helps water utilities engage customers, improve operational efficiency, and save money.

WaterSmart Software Honored as ‘B Corp Best for the Environment’

WaterSmart Software Honored as ‘Best for the Environment’, Creating Most Positive Environmental Impact. WaterSmart Joins 115 Companies From 11 Countries and 41 Industries to Set Gold Standard and Challenge All Businesses to Measure and Manage Impact San Francisco, CA - April 14, 2015 - Today, WaterSmart Software was recognized for creating the most positive overall environmental impact by the nonprofit B Lab with the release of the fourth annual ‘B Corp Best for the Environment’ list. The ‘B Corp Best for the Environment’ list honors businesses that earned an environmental score in the top 10% of more than 1,200 Certified B Corporations from over 120 industries on the B Impact Assessment, a rigorous and comprehensive assessment of a company's impact on its workers, community, and the environment. Honorees were recognized among micro, small, and mid-sized businesses around the globe.