The Long Beach Water Department will partner with tech company WaterSmart Software to provide custom water-saving tips, it announced this week.

WaterSmart, which already is in use in cities across the country, provides quarterly water usage reports that highlight rebate programs and recommends customized water-saving measures. The report also compares the customer’s water use with that of similar households.

“Long Beach prides itself on finding innovative ways to help our customers save water. We found that using new technologies like WaterSmart to engage our customers is critical in meeting water use efficiency goals and reducing operational costs,” Matthew Lyons, director of planning and conservation for the Long Beach Water Department, said in a release. “We’re excited to work with WaterSmart to help our residents better understand their water consumption, take action and save water and money.”

The department is now piloting the program with about 36,000 single-family residential customers. Kaylee … see more

WaterSmart eQuality helps address disadvantaged community needs

San Francisco, CA —WaterSmart Software, the leading water utility customer engagement platform provider, today announced the launch of WaterSmart eQuality, a suite of communication and segmentation tools to help water utilities better communicate drinking water quality to their customers. This innovative solution is designed to make drinking water quality easily understandable to all residents, with a focus on building trust with disadvantaged communities that are often most affected by public health issues related to water quality. WaterSmart eQuality also serves as an important channel to communicate the ongoing value of water utility investments in providing a safe and reliable water supply.

“The lack of transparency around the current crisis in Flint, Michigan has made a bad situation worse, underscoring the need for better communication about drinking water quality,” said Robin Gilthorpe, WaterSmart CEO. “While utilities are required to inform their citizens … see more

WaterSmart launches ‘Essential’ solution to help underserved water utilities improve operations and customer satisfaction

San Francisco, CA — WaterSmart Software, the leading water utility customer engagement platform provider, today announced the launch of WaterSmart Essential, a new version of its award-winning platform designed specifically for small water utilities. The majority of America’s water utilities are rural suppliers, municipal agencies and regional cooperatives that service small areas and work with limited budgets. WaterSmart Essential meets the unique needs of these smaller organizations by offering a tailored mobile and web communications and analytics platform at an easily affordable price point.

“Based on our work with more than fifty utilities across the country, we developed WaterSmart Essential to deliver the perfect communications and analytics solution for smaller utilities,” said Robin Gilthorpe, WaterSmart CEO. “We’re delighted that all utilities—not just the largest ones—can now enjoy a range of operational benefits by deepening engagement with … see more