WaterSmart Software Moves Beyond the Home with Comprehensive Demand Management Solutions

Industry-leading platform expands to help utilities optimize operations across all water users

San Francisco, CA – WaterSmart Software, the industry-leading customer engagement and data analytics platform provider that helps utilities and their customers save money and water, today announced an expansion of their award-winning demand management solutions to all utility meter classes. Utilities now have an integrated view of water demand across all customers including single-family, multi-family, homeowners associations (HOAs), irrigation, commercial, industrial and municipal/institutional customers.

WaterSmart’s expanded platform gives water utilities unprecedented visibility into customer-use patterns, which aids in water balance reporting, pressure district leak prioritization, drought management compliance and many other critical utility operations. WaterSmart’s platform also helps utilities seamlessly deploy customer engagement programs over mobile, email, text and print.

“We’ve long been impressed by WaterSmart’s ability to continually offer new capabilities to make our customer’s water usage approachable and relevant,” said Nate Adams, water efficiency manager of Santa Margarita Water District. “We are excited to now be able to offer WaterSmart’s services to all of our customers – residential and non-residential alike!”

New features for WaterSmart’s utility platform include:

• Universal Water Reports: These new reports are designed to provide insight into detailed water usage for every class of customer served by a water utility. These reports are customized based on the specific needs of each segment and include messaging modules to drive program adoption or communicate other critical utility needs to every customer.
• Usage Tracking: Every utility customer can now track their water usage in the WaterSmart Customer Portal with access to seasonal trends, year-over-year usage, and consumption forecasts.
• Analytics Across Meter Classes: Utilities can now see a consolidated overview of all customer consumption patterns in a unified, easy-to-use interface. This not only provides operational insights to managers, but also helps customer service representatives rapidly address questions on billing, consumption, leaks or other concerns from any customer.
• Multi-Account Roll-up: Managers of multiple units, such as homeowners associations, office parks, or institutional campuses, can now see a roll-up of all property consumption data in a unified view. This aids in prioritizing investments in efficiency improvements based on the poorest performing properties.

“Our utility partners have been asking if we can bring our powerful analytics and engagement solutions to every customer, not just those in single-family homes,” said Robin Gilthorpe, CEO of WaterSmart Software. “We’ve listened carefully and are thrilled to introduce the ability to aggregate all meter class data into a unified platform. No meter is left behind as utilities gain greater control over their operations through valuable data insights and targeted customer outreach.”

WaterSmart has been commercially proven over the past five years and is currently in use by more than 40 water utilities throughout the United States from coast-to-coast. The company manages data from over two million water meters, which represent two percent of the total meters in the United States. The company recently delivered its two-millionth Home Water Report and has cumulatively saved over two billion gallons of water.

For a demonstration of the most recent platform capabilities, contact us.

WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer self-service and engagement platform have been proven to reduce costs, improve operational efficiency, and increase customer satisfaction by more than 25%. WaterSmart is a winner of the globally coveted World Economic Forum Technology Pioneers Award for their potential to “significantly impact business and society through the design, development and implementation of new technologies and innovation.” Come help us change the way the world uses water. 

Ali Barsamian, WaterSmart Software – (415-366-8622 x 819): abarsamian@watersmart.com