March 28, 2019

WaterSmart Software Unleashes New Benchmark Analytics Solution with Performance WaterMark

San Francisco, CA – March 28, 2019 – With more than 4 million meters under management across over 120 water utility partners, WaterSmart Software, the self-service and customer engagement platform leader for the water industry, has unprecedented access to benchmark analytics data unavailable anywhere else in the water utility sector.

With striking regularity, water utility managers have requested information on how their utility performs across a variety of operational, financial, and customer service dimensions compared with other suppliers. In response to this demand, WaterSmart has just unleashed a powerful new data benchmarking solution known as Performance WaterMark

WaterSmart anonymously aggregates key performance data and presents water managers with an easy-to-understand performance score. This distinctive benchmarking solution offers normalized results and detailed roll-up summaries across important indicators including:

  • Meter Data Quality
  • Payment Performance
  • Revenue Stability
  • Ebilling Adoption
  • Customer Digital Transformation
  • Customer Sentiment

Utility executives now have real-time access to critical insights regarding organizational performance. Such insights support goal setting, objectives management, and performance validation & tracking. By having at-a-glance access to key performance indicators that are always current, executives can better communicate with employees, management, and oversight committees including elected boards and regulatory agencies.  

“While best management practices are often shared between utilities, a lack of standardized metrics to compare relative performance across water suppliers has left utility leaders without any way to quantify their improvement efforts,” said Kevin Kern, WaterSmart Chief Executive Officer. “With our introduction of Performance WaterMark, water managers now have a comprehensive benchmark solution to not only compare key operational and financial indicators, but to monitor and easily report on their progress over time.”

About WaterSmart Software

WaterSmart Software provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart’s cloud-based, customer self-service and engagement platform have been proven to reduce costs, improve operational efficiency, and increase customer satisfaction by more than 25%. WaterSmart is a winner of the globally coveted World Economic Forum Technology Pioneers Award for their potential to “significantly impact business and society through the design, development and implementation of new technologies and innovation.” Come help us change the way the world uses water. 


Ali Barsamian, WaterSmart Software – (415-366-8622 x 819):