Your data is safe with us
WaterSmart creates daily backups of your data, and we regularly validate our documented restore and failover procedures. As a Rackspace customer, our servers are connected to multiple high-performance networks, uninterruptible power supplies, backup diesel generators, fire-safety systems, and a full time operations staff to take care of any hardware problems.
SECURE AUTHORIZATION & AUTHENTICATION
WaterSmart supports SSL-encryption, uses best-practice password cipher policies, and maintains portal access logs to maximize your customers’ online security. Our Utility Analytics Dashboard employs role-based authentication to provide variable levels of access to administrators in your organization. Monitor access through our engagement reports, or export the data to the reporting platform of your choice.
WaterSmart provisions each utility customer with its own private database instance and FTP space, eliminating the possibility of data corruption, entanglement, or privacy breach caused by data source co-mingling. Your utility and customer data is never available or visible to any other utility or their customers.
WaterSmart’s servers and your data are only accessible via SSH public/private key-pair authentication. Each key-pair is individually assigned to a WaterSmart employee to ensure safe provisioning and access control procedures. In addition, each WaterSmart staff member is required to sign a non-disclosure and confidentiality agreement prior to employment.
PRIVACY & TRUST