Partner Testimonials

Village of Lombard: Decreasing Stress with Alerts and Digital Forms

The Village of Lombard, IL launched the WaterSmart Program in 2018 to complement a large meter upgrade. The Village was looking to be more efficient with their time and find...

City of Mansfield: Meeting a Need for Better Customer Service

The City of Mansfield, TX launched the WaterSmart Program in 2018 following a massive drought that presented major challenges in customer communications. Staff were looking for ways to provide customers,...

Natick Water: Optimizing Engagement to Save Staff Time

Natick Water launched the WaterSmart Program in February 2019 to improve processes around leak detection, customer outreach, and general operational efficiency. Staff were looking for ways to get more out...

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Partner Stories

Embracing Digital Messaging

The Indian Wells Valley Water District (IWVWD) is located in the Mojave Desert about 125 miles north of Los Angeles. Surrounded by mountain ranges on all four sides; the Sierra...

Simplifying Crisis Communications

The Laguna Madre Water District (LMWD) is located in the Rio Grande Valley along the coast of southern Texas. As a municipal water district, Laguna Madre serves approximately 11,000 customers...

Digitizing Manual Staff Processes

The Village of Glenview is a mid-sized community with a publicly owned water utility in Chicago’s northern suburbs, serving a residential population of 46,740 people. In 2015, Glenview began installing...

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Partner Awards

Alliance for Water Efficiency G480 Leaderboard Silver Level: City of Bend, OR
Alliance for Water Efficiency G480 Leaderboard Platinum Level: City of Santa Cruz, CA
Alliance for Water Efficiency G480 Leaderboard Platinum Level: Irvine Ranch Water District, CA
2019 Silicon Valley Water Conservation Award: Town of Hillsborough
2018 Silicon Valley Water Conservation Award: City of Mountain View
2014 Silicon Valley Water Conservation Award: City of Palo Alto Utilities